Training testimonials:

“Just want to once again say that you were absolutely FANTASTIC! You have absolutely no idea how many people you touched with both your talk and the two songs you sang. One lady in particular, Mrs Moagi, a patient at NRC Montana phoned me yesterday afternoon to tell me how you touched her heart and gave her wings to fly. She has a degree in communications and you inspired her to tell her own story. She decided to write a book with the title "ESRD Post Diagnosis". You're an incredible individual with a great future ahead of you. May you continue to soar.” – Leonie Ackerman, Head of marketing, National Renal care (NETCARE/Adcock Ingram)

"Thank you so much for the time that you spent with us this week. I really enjoyed the course and am quite motivated and feeling less intimidated and more organized. You are very good at what you do" – Audrey Cloete, DELOITTE

"On Confidence & assertiveness training – “I have had huge benefit from the course and have really made use of my newly learnt skill without aggression!” - Misty Oosthuizen, Manager Communications and Events Business Operations STANDARD BANK

"Antoinette from Human Mirror coaching and consultancy was identified as the training company and facilitator that could teach the reps newly identified selling skills and new habits that would ensure successful growth in sales; none of the other training companies interviewed could give such direct, specific, non-generic training, backed with a successful background in the pharmaceutical industry."

• I am satisfied that every member of my team learnt the skills that I wanted Antoinette to teach. Antoinette followed my brief.
• I am satisfied that this training was more specific on actual selling skills with practical examples and time to practice, more empowering for infield work & more focussed on the reps’ needs.
• I was impressed that Antoinette got the ‘silent’ reps all talking and giving opinions and answers.
• I have asked each of these the reps for a commitment to implement a 21-day intensive program infield to entrench the new habits
• We will focus, together(reps and manager), on entrenching these habits identified
• In addition I found the Client Intelligence skills and Emotional Intelligence skills covered of great practical value.
• I will continue to focus on opposition-product know-how at the level demanded during this course in the future.
• The only negative feedback from the reps only refer to ‘needed more time’, ‘needed 2 to 3 days of this’. Antoinette only got 1, 5 days to cover these skills.

Eileen Smith
Sales manager AHN pharma (UCB & Swartz pharma) – 09/2009